At ClickBaton, we believe in clear, unfiltered communication, just like the server-side data we analyze. Whether you need help configuring your Nginx syslog stream, have questions about a specific bot intelligence report, or want to discuss enterprise WAF rule generation, our team is ready to assist.
How to Reach Us
Support Portal:
For the fastest response, please submit a ticket through our dedicated support center:
https://clickbaton.com/support
Email:
You can also reach us directly by sending an email to:
support@clickbaton.com
Help Us Help You
To help our engineering and support team resolve your issue as quickly as possible, please include the following in your request:
- Your account name or registered domain.
- A brief description of the issue.
- Relevant details, such as the specific IP address, User-Agent, or log snippet you have a question about.
Response Times
Our standard support hours are Monday through Friday, 9:00 AM to 6:00 PM (EST). We strive to respond to all support tickets and emails within 24 hours.
For critical, traffic-impacting emergencies (such as a massive rogue bot surge overwhelming your origin server), please mark your subject line as [URGENT] for priority handling.