{"id":22,"date":"2026-08-05T00:18:40","date_gmt":"2026-08-05T00:18:40","guid":{"rendered":"https:\/\/clickbaton.com\/blog\/?page_id=22"},"modified":"2026-08-05T00:18:42","modified_gmt":"2026-08-05T00:18:42","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/clickbaton.com\/blog\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>ClickBaton<\/strong>, we believe in clear, unfiltered communication, just like the server-side data we analyze. Whether you need help configuring your Nginx syslog stream, have questions about a specific bot intelligence report, or want to discuss enterprise WAF rule generation, our team is ready to assist.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Reach Us<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Portal:<\/strong><br>For the fastest response, please submit a ticket through our dedicated support center:<br><a href=\"https:\/\/clickbaton.com\/support\">https:\/\/clickbaton.com\/support<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong><br>You can also reach us directly by sending an email to:<br><a href=\"mailto:support@clickbaton.com\">support@clickbaton.com<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Help Us Help You<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To help our engineering and support team resolve your issue as quickly as possible, please include the following in your request:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your account name or registered domain.<\/li>\n\n\n\n<li>A brief description of the issue.<\/li>\n\n\n\n<li>Relevant details, such as the specific IP address, User-Agent, or log snippet you have a question about.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Response Times<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our standard support hours are Monday through Friday, 9:00 AM to 6:00 PM (EST). We strive to respond to all support tickets and emails within 24 hours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For critical, traffic-impacting emergencies (such as a massive rogue bot surge overwhelming your origin server), please mark your subject line as <strong>[URGENT]<\/strong> for priority handling.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At ClickBaton, we believe in clear, unfiltered communication, just like the server-side data we analyze. Whether you need help configuring your Nginx syslog stream, have questions about a specific bot intelligence report, or want to discuss enterprise WAF rule generation, our team is ready to assist. How to Reach Us Support Portal:For the fastest response, &#8230; <a title=\"Contact Us\" class=\"read-more\" href=\"https:\/\/clickbaton.com\/blog\/contact-us\/\" aria-label=\"Read more about Contact Us\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/clickbaton.com\/blog\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clickbaton.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clickbaton.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clickbaton.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clickbaton.com\/blog\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":1,"href":"https:\/\/clickbaton.com\/blog\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"predecessor-version":[{"id":23,"href":"https:\/\/clickbaton.com\/blog\/wp-json\/wp\/v2\/pages\/22\/revisions\/23"}],"wp:attachment":[{"href":"https:\/\/clickbaton.com\/blog\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}