Terms of service

What ClickBaton does

You send us metadata about requests hitting your site. We classify each visit and show you what your traffic actually consists of.

We are not in your request path. Nothing we run can slow down or take down your website. The log agent reads a file; the SDKs send after your response has already gone to your visitor. If our service stops entirely, your site does not notice.

We also do not block anything. The blocking rules feature produces configuration for you to review and apply on your own infrastructure. That boundary is deliberate: a false positive on our side costs you a bad suggestion, not a real customer seeing a 403.

Your account

• You need a valid email address, and you are responsible for what happens under your account.
• You must have the right to collect data about traffic to the domains you add. Adding a site you do not control is a breach of these terms.
• One person per account. Team access is a separate feature, not a shared password.

Data you send us

You keep ownership of your data. We process it to provide the service and for nothing else.

You are the data controller for your visitors, and we are your processor. Practically, that means telling your visitors you measure traffic, which most privacy policies already cover. Our design keeps this minimal: no raw IP storage, no cookie by default, nightly salt rotation. See the privacy policy for the detail.

If you switch on benchmark sharing, aggregate figures from your site contribute to category comparisons. You can switch it off at any time, and doing so stops future contributions.

What we do not promise

Specifically, we do not promise:

• Perfect accuracy. Some visits genuinely cannot be classified, and we mark those Unclassified rather than guessing and presenting the guess as a fact.
• That every bot is caught. Detection is adversarial. Anyone determined enough to look human can, with enough effort, look human.
• That the behaviour snippet always runs. Visitors block scripts and that is their right. The visit is still counted from your server log, but the behavioural detail is genuinely lost.
• That blocking suggestions are safe to apply blindly. They are suggestions. Review them. Blocking a consumer ISP range will block real customers.
• Uninterrupted service. We aim high and will tell you when we fall short, but this is not a contractual uptime guarantee.

Decisions you make on the basis of our data are yours. If we say a campaign looks like click fraud, that is our reading of the evidence and a starting point for your own investigation, not a finding of fact.

Payment, plans and wallet

• Plans are charged in advance, monthly or annually.
• Wallet balance is spendable credit, not cash. It can be used on any plan and is not withdrawable except as a refund of something you actually paid.
• Credit we grant, including the setup credit, is promotional and can be withdrawn if an account is being used abusively.
• Going over your request limit pauses collection until the period resets. We never bill you for exceeding a plan.
• Prices can change. Existing subscribers get 30 days notice and keep their current price until their next renewal after that.

Refunds

If ClickBaton does not show you something worth knowing, ask within 30 days of paying and we return the money to your wallet balance. A person reads every request, usually within one working day.

Your data stays until its normal retention window ends. We do not hold it hostage against a refund.

Acceptable use

Do not:

• Add domains you do not own or operate.
• Send fabricated traffic data to inflate figures, whether for benchmarks, a leaderboard position, or anything else.
• Use the service to build a profile of an individual person. It is not designed for that and the architecture actively prevents it.
• Resell access without an agreement with us.
• Attempt to extract other customers' data from benchmarks or leaderboards.

We may suspend an account that breaches this. Where it is a misunderstanding rather than deliberate, we will contact you first.

Ending things

You can cancel at any time. Cancellation takes effect at the end of the period you have paid for, not immediately. If you paid for a month, you get the month.

You can delete your account from settings. Deletion removes your account, sites, and session data. Billing records are kept as long as tax law requires.

If we discontinue the service, we will give at least 60 days notice and provide a full export.

Liability

To the extent the law allows, our liability is limited to what you paid us in the 12 months before the claim. We are not liable for lost profits or consequential loss arising from decisions made using our data.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to its courts. This does not remove consumer rights you have where you live.

Contact

hello@clickbaton.com